Shipping & Delivery

How your order ships

SwaddleMe Store is a curated catalog. When you choose an item and continue to checkout, the purchase itself is completed with our retail partner — one of the largest and most experienced online retailers in the United States. That partner stores the stock, packs your order and hands it to the carrier.

Delivery times and costs

Because fulfilment is handled by the retail partner, delivery speeds, shipping costs and available carriers are set by the retailer and shown to you at checkout, before you pay. Options typically range from standard ground delivery to expedited services, and membership programs offered by the retailer may include free or accelerated shipping on eligible items.

• The exact delivery estimate for your address appears on the retailer’s checkout page.
• Any free-shipping thresholds or promotions are the retailer’s own and are applied automatically at checkout.
• Oversized or multi-box orders may arrive in separate shipments; the retailer’s tracking shows each parcel.

Tracking

Tracking numbers are issued by the retail partner as soon as your parcel ships. You can follow every step from the order history in your account with the retailer — we recommend keeping the order confirmation e-mail until everything has arrived.

Delivery problems

If a parcel is late, lost or arrives damaged, the retailer’s customer service resolves it directly through your order history — they can reship, replace or refund according to their delivery guarantee. If you are not sure where to start, write to us and we will point you to the right place.